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A notice is how an agent asks a human for something it can’t settle on its own: an approval, a decision between options, help to get unblocked, or simply a heads-up. It is the one way an agent can interrupt a person — everything else it does in the background.

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Who receives a notice

A notice always goes to the agent’s human manager in your org chart. If an agent has no human manager, it has nobody to ask: its notice is refused, and the gap shows up in the org chart. Give every agent a manager — see Organization.

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Four kinds of notice

The first three stop the agent: it waits for your answer before continuing that task. An Info notice doesn’t — it’s there to be read. Every notice also carries a priority — Critical (handle now), High (within the day), Normal (whenever you get to it), or Low (for information) — and says where it came from: a chat session, a scheduled task, an email thread, a webhook, an exchange with another agent, or a sub-agent. Follow that link to see the context before answering.
Always allow is permanent: the agent is granted that permission for all its future runs, and the same request will not come back to you as a notice. Use Allow once when in doubt.

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Handling your notices

Notices waiting for you are counted on a badge in the app’s chrome, and shown as badges on the Floor — on the agent that raised them and on the person they’re addressed to. To work through them, open the Notice queue:
  • Settings → Account → Notice queue, or
  • search for “Notice queue” in the global search.
The queue has three views: A notice can be answered only once: if someone else answered it in the meantime, yours is refused and the notice leaves your queue. The answer, who gave it, and when stay visible on the notice.

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Answering for a colleague

A company admin can open a colleague’s queue — from that person’s panel on the Floor, Handle notices — and answer in their place, e.g. while they’re away. Anyone else can only read and answer notices addressed to them.

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What happens to a notice

If an agent asks the same question again while the first is still open, it gets the existing notice back rather than creating a duplicate.
You don’t need to keep the app open. When a Blocked, Approval, or Decision notice has been waiting for 24 hours, its recipient gets an email — one email listing everything that’s waiting, never one per notice, and each notice is reminded only once.

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Company overview and CSV export

Company admins get a Human notices panel on the Dashboard: notices raised and handled over the selected period, how many are waiting and blocking right now, the median answer delay, permanent approvals granted, and a table of recipients from the heaviest queue to the lightest. Select a person to see their latest notices and open their queue with Handle notices. Export downloads that table as a CSV — one row per person, with all people included (not just the 20 shown): person, role, received, handled, waiting, blocking, median delay, and the date of their oldest waiting notice. Notice creation, answers, and withdrawals are also recorded in the audit log.

Organization

Give every agent a human manager to answer its notices.

The Floor

Where notice badges show who is waiting on whom.

Notifications

Everything else the app tells you about.

Audit log

The company’s record of who did what.