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Let your agents send WhatsApp text, template, image and document messages from your business number, mark messages as read, and read your numbers, message templates and WhatsApp Business Account.

Connection

  • Authentication: API key (System user access token).
Meta Business Suite (business.facebook.com) → Business settings → Users → System users → + Add (Admin or Employee role). Click the system user → Assign assets → select your app with the “Manage app” permission; for an Employee, also give it access to your WhatsApp Business Account under Accounts → WhatsApp Accounts. Then “Generate token”: pick the app, an expiration of “Never”, and the permissions whatsapp_business_messaging and whatsapp_business_management (Meta’s guide also adds business_management). Your agents also need two IDs, both shown in the App Dashboard → WhatsApp → API Setup: the “Phone number ID” (sender number) and the “WhatsApp Business Account ID” — put them in the agent’s instructions.See WhatsApp Business’s documentation.

Read actions (6)

Write actions (5)

Permissions

Every action above must be explicitly granted to an agent before it can be used. See Permissions for the grant model and Security for how credentials are protected.
Last reviewed against the provider API: September 2026.